I pay my bills on the same Saturday of every month, and every month sees the same routine: A frustrating experience with one (or all) of the websites that espouse “easy online payments,” only to wind up calling the company and paying by phone. While I appreciate any business that wants to keep my confidential information secure, requiring an increasingly convoluted combination of letters, numbers and special characters only ensures that I will find it necessary to write my password down somewhere and undermine the very security they hope to impose.
I have a technical background, and I know I’m not the only one who suffers this grind month after month. It’s time that bill payment systems see a user-experience overhaul, and I’ve got a few ideas:
On the surface, Jawr is a resource bundling library for Java web-apps with an incredibly confusing name (try saying “Put the Jawr JAR in the lib dir” a few times out loud…). The project website has this to say about it:
But why should I bundle my resources anyway?